Keep your chocolates in a cool, dry place away from direct
sunlight, ideally between 60–70°F (16–21°C). Avoid refrigerating them unless your home
is very warm, as refrigeration can cause sugar bloom (white dusty spots) which doesn't
affect taste. Never expose to strong odours as chocolate absorbs them easily.
Our chocolates have a freshness window of 3–6 months depending
on the variety. Truffles with fresh cream fillings have a shorter shelf life of 2–3
weeks and should be consumed promptly. The best-before date is printed on every box.
Yes! You can freeze most of our chocolates for up to 3 months.
Wrap them tightly in cling film and then a freezer bag. Allow them to come to room
temperature slowly (still wrapped) before eating to avoid condensation and bloom.
📦 Ordering
Absolutely! For custom orders (personalised boxes, corporate
gifting, wedding favours), please contact us through our contact page or email
support@cocoajoy.com. We accommodate most customisation requests with at least 5
business days' notice.
Yes! We offer special pricing for corporate and bulk orders
(50+ boxes). Our team can also create custom-branded packaging with your company logo.
Contact us at support@cocoajoy.com for a personalised quote.
Yes! During checkout, you'll find an optional "Gift Message"
field where you can add a personal note (up to 150 characters). The message is printed
on a premium CocoaJoy card and included in your order at no extra charge.
🚚 Shipping & Delivery
We offer fresh, temperature-controlled delivery nationwide.
Standard shipping takes 3–5 business days. Express (1–2 day) shipping is available at
checkout. Free standard shipping applies to all orders over $40.
Yes! During warmer months we use insulated packaging with ice
packs to ensure your chocolates arrive in perfect condition. For destinations with
extreme heat, we strongly recommend express shipping for maximum freshness.
Currently we ship within the USA only. International shipping
is on our roadmap and we hope to offer it by late 2025. Sign up to our newsletter to be
notified when international shipping launches.
🎁 Gift Packaging
Yes! Every CocoaJoy order can be elegantly gift-packaged at no
extra charge. Simply select "Gift Packaging" at checkout. Our signature gold-ribbon
boxes are perfect for birthdays, anniversaries, holidays, and any celebration.
Absolutely! Enter the recipient's address in the shipping
field and your address (or any address) in the billing field. The packing slip we
include never shows prices, making it perfect for gifting.
↩️ Returns & Refunds
Due to the perishable nature of our products, we do not accept
returns for change of mind. However, returns and full refunds are accepted for damaged,
incorrect, or spoiled orders within 14 days of receipt. Please contact us with photos of
the issue.
We're so sorry to hear that! Please email us at
support@cocoajoy.com with your order number and clear photos of the damaged items within
48 hours of delivery. We'll send a replacement or issue a full refund — your choice.
🌱 Dietary & Allergens
Yes! Our "Vegan & Gluten-Free" range is 100% plant-based — no
dairy, no animal products. They're certified vegan and absolutely delicious. All other
products contain dairy and/or other animal-derived ingredients.
Many of our products contain nuts or are produced in a
facility that handles nuts. Each product page lists full allergens. If you have a severe
nut allergy, please contact us before ordering so we can advise you on safe choices.
Our entire "Vegan & Gluten-Free" range is certified
gluten-free. Some of our standard dark chocolates are also naturally gluten-free — look
for the GF label on the product pages.
Can't Find Your Answer?
Our chocolate experts are happy to help with any question.